Your hosted dialer, ready in minutes
Full-featured predictive dialer with inbound ACD, real-time monitoring, and CRM integration. No hardware, no DevOps, no contracts — just dial.
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Everything you need
Enterprise dialer features, zero complexity
Every VICIdial feature fully managed in the cloud — no server administration, no command line, no headaches.
Predictive Dialing
Auto-adjusting algorithm maximizes agent talk time with intelligent call pacing and abandon rate control.
Inbound ACD
Automatic call distribution with skills-based routing, queue priorities, and overflow handling.
Agent Management
Remote agents, hotdesking, agent ranking, pause codes, and real-time performance tracking.
Live Monitoring
Listen, whisper, and barge into live calls. Real-time wallboard with campaign and agent stats.
Advanced Reporting
50+ built-in reports with custom date ranges, export to CSV, and scheduled email delivery.
DNC Compliance
Internal DNC lists, campaign-level filtering, and scrubbing against national do-not-call registries.
Multi-Tenant
Isolated campaigns, user groups, and permissions. Run multiple clients on a single instance.
Voicemail Drop
Detect answering machines and auto-drop pre-recorded messages while agents move to the next call.
Blended Campaigns
Seamlessly blend inbound and outbound calls. Agents switch modes automatically based on queue demand.
Custom Dispositions
Define per-campaign disposition codes with automatic callbacks, transfers, and lead recycling.
IVR Builder
Drag-and-drop IVR menus with DTMF routing, time-of-day conditions, and database lookups.
CRM & API Integration
Built-in CRM with custom fields, plus REST API for Salesforce, HubSpot, Zapier, and more.
Callback Scheduling
Agent-specific and campaign-wide callbacks with timezone-aware scheduling and auto-retry logic.
Dial Plan Control
Custom caller ID routing, local presence dialing, trunk groups, and failover configuration.
Quality Assurance
Full call recording with search, playback, and scoring. QA forms with weighted criteria.
List Management
Upload, dedupe, and segment lead lists. Timezone-aware dialing with state-level calling restrictions.
Audio & Music on Hold
Upload custom hold music, whisper prompts, and IVR recordings. Support for WAV, MP3, and GSM.
Scheduled Campaigns
Time-based campaign activation, call-time restrictions by timezone, and holiday calendars.
Simple pricing
One plan, everything included
No per-agent fees. No hidden charges. Just a flat platform fee plus transparent per-minute rates.
per dialer instance · billed monthly
- Unlimited agents & campaigns
- Predictive, progressive & manual dialing
- Inbound ACD with skills-based routing
- Full call recording & QA tools
- Real-time monitoring & wallboard
- IVR builder & voicemail drop
- CRM & REST API access
- DNC list management
- Daily automated backups
- 99.9% uptime SLA
No credit card required to start
Per-minute rates
Pay only for what you use. Billed per second after the first 6 seconds.
| Route | Inbound | Outbound |
|---|---|---|
| US / Canada Local | $0.0085 | $0.0100 |
| US / Canada Toll-Free | $0.0180 | $0.0200 |
| UK Landline | $0.0100 | $0.0120 |
| UK Mobile | $0.0300 | $0.0350 |
| EU (Western) | $0.0120 | $0.0150 |
| Australia | $0.0100 | $0.0140 |
| India | $0.0080 | $0.0090 |
| Philippines | $0.0150 | $0.0180 |
| LATAM | $0.0200 | $0.0250 |
Volume discounts available for 100K+ minutes/month. Contact sales for custom pricing.
Why switch
See how we compare
More features, fewer restrictions, a fraction of the cost.
| Feature | DialerCloud | Five9 | Talkdesk | RingCentral |
|---|---|---|---|---|
| Monthly starting price | $29/mo | $175/agent | $85/agent | $65/agent |
| Per-agent fees | None | $175+ | $85+ | $65+ |
| Predictive dialing | ||||
| Inbound ACD | ||||
| Blended campaigns | ||||
| IVR / call flow builder | ||||
| Voicemail drop | ||||
| Real-time monitoring | ||||
| Call recording | ||||
| Custom CRM fields | ||||
| REST API | ||||
| DNC list management | ||||
| Unlimited agents | ||||
| No long-term contracts | ||||
| White-label option |
FAQ